Optical Technologies Inc. does not offer Exchanges, Returns or Refunds of any kind on any items offered for sales on our website.
Understand what you are purchasing: For example: if you need a N95 mask with a headband, but ordered a KN95 with ear loops, we will not be responsible for that. Know and understand the items you are purchasing. These are not to be considered as defects and are features of the manufacturing process.
Lost or Damaged Shipments: We will work on a case by case basis to investigate broken or lost shipments, but we provide no guarantee of replacement due to our limited supply during the pandemic.
These are medical supplies, once they leave our control, we cannot provide those items to another customer.
We do not want to sell you returned medical supplies.
Under the current pandemic conditions we have to procure all goods in full and offer competitive pricing to our customers. It is impossible to return any goods to our manufacturers as the logistics and shipping costs, and duties are prohibitive. To entertain any kind of returns we would have to incur at least 35% additional cost, which means we will have to pass the cost back to you, the customer. Instead we ask you to make sure you are buying the product you are going to keep and use.
Once again – All sales are final, No exceptions.
Consumers have come to expect ecommerce stores to offer a refund, credit or exchange when they return items. Sellers are not required by law to accept returned items unless they are defective.